Living labs – An approach to study and implement river management projects in Ho Chi Minh city

Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
LIVING LABS – AN APPROACH TO STUDY  
AND IMPLEMENT RIVER MANAGEMENT  
PROJECTS IN HO CHI MINH CITY  
(LIVING LABS – MỘT CÁCH TIẾP CẬN  
PHỤC VỤ NGHIÊN CỨU VÀ TRIỂN KHAI  
CÁC DỰ ÁN QUẢN LÝ SÔNG, KÊNH RẠCH  
TRÊN ĐỊA BÀN TP.HCM)  
Nguyen Hong Quan1*, Kayla Tift2, Tran Thi Van Thu1, Nguyen Thuy Vien Minh1,  
Mariana da Cunha Oliveira Santos3, Vu Thi Hong Hanh4  
1Center of Water Management and Climate Change (WACC), Institute for Environment  
and Resources (IER), Vietnam National University - Ho Chi Minh city (VNU - HCM)  
2Institute for Housing and Urban Development Studies, Erasmus University Rotterdam  
3Institute of City Planning and Urban Design, University of Duisburg-Essen, Essen,  
Germany  
4Faculty of Architecture, University of Architecture Ho Chi Minh City  
Abstract  
Ho Chi Minh city has a beautiful water landscape with populated rivers and  
canals networks. Over the last few decades, however, the water system has been  
compromisedas a result of water pollution, informal settlements, and unregulated  
development. Consequently, the city has been working in order to improve the current  
situation through various urban upgrading projects. While some promising international  
projects through the World Bank, Japan and Belgiumhave undertaken efforts to  
rehabilitate the river networks in HCMC, the city is still faced with multiple issues to  
develop and implement multi-purpose and multi-functional river restoration projects.  
Typical reasons for failurehave been attributed to limited time preparation, lack of  
holistic perspectives, lack of stakeholder involvement, and limited implementation  
capacity. In this paper, we introduce the concept of “Living Labs,” which includes five  
main components: (1) Multi-Method Approach; (2) User Engagement; (3) Multi-  
Stakeholder Participation; (4) Real-life Setting; (5) Innovation and co-Creation.Living  
Labs offer to support the development and implementation of river management  
projects in Ho Chi Minh city. We use the case of Xuyen Tam canal as an illustration of  
how the concept can be implemented in practice.  
*
Corresponding: Assoc. Prof. Dr. Nguyen Hong Quan, Center of Water Management and Climate Change  
(WACC), Institute for Environment and Resources (IER), Vietnam National University - Ho Chi Minh city  
(VNU - HCM), Mobile: +84-908275996 [email protected]  
62  
 
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
Introduction  
The corollaries of encroachment are narrowing  
and changing water flow, affecting sedimentation  
Issues of Rivers and Canals in Ho Chi Minh  
City  
and agriculture, changing flood patterns, water  
pollution and even drought; the corollary of  
levelling and construction result in landslides  
surrounding and within the riverbeds, limiting  
water storage capacity and changing the natural  
water patterns. Many canals are violated and  
turned into sewers, inhibiting water flow  
andresulting in stagnation, trash collection, and  
promotion of water-born illnesses. Conversely,  
people also build houses, roads and other public  
and social infrastructure. Mr. Nguyen Van Hiep,  
former Deputy Director of HCMC Department of  
Construction, emphasized “the death ofrivers and  
canals is definitely due to human factors;  
however, the responsibility of Agency  
management is very big and important,” thereby  
suggesting deficiencies in capacity.  
While the encroachment of riverbanks and  
canals havegradually decreased in 2017 from the  
previous year in HCMC, informal settlements  
still remain a significant problem for the quality  
of the water systems. Often, informal settlers and  
development projects will intrudeand construct  
on protected corridors of rivers and canals in the  
city. In 2014, there were 360 infringement cases  
on navigable canals, channels, and rivers that  
have traffic function; 75 cases in 2017 and down  
to 64 in 2018. According to Decision 22/2017 of  
The People’s Committee, itstrictly prohibits all  
acts of illegal encroachment ofland and using  
land in wrong purposes or acts of causing harm.  
This decision was a result of landslides which  
affected the safety and stability of construction  
works, thereby protectingriverbanks, streams,  
canals ditches and public lakes. Department  
branches and districts managers were  
decentralized to further enable proper  
management, delegating clear responsibilities  
and regulations of water systems within their  
jurisdiction. Even though they regularly inspect,  
supervise and handle violations– achievinginitial  
results - there remains a significant delay of  
project implementationto renovate and embellish  
the rivers and canals. This delay causes re-  
encroachment and creates an unbreakable cycle  
of river and canal degradation. According to Vu  
Ngoc Long, the former Director of The Southern  
Institute of Ecology, if “we are tardy for  
restoration of the original function of canal  
systems in HCMC, the city is forecasted to suffer  
the terrible impact of climate change, the quality  
of life of people will be severely affected within  
10 to 20 years.”  
Water pollution in Ho Chi Minh City  
(HCMC) canals endures as major problem - with  
no organized waste removal services and an  
outdated sewage system that allows much of the  
city’s used household water and toilet sewage to  
be discharged directly into the canals. Public  
media, governmental sources, and independent  
research indicate that all canals in the city are  
polluted with high levels of bacterial and  
inorganic toxic agents and littered with solid  
waste. So the channels and canals in HCMC have  
been transformed from means of transportation  
and flood control into an environmental hazard  
and a slum area (Elena Givental 2014).  
According to a report by the Ho Chi Minh City  
Environmental Protection Agency, (HEPA,  
meters of industrial wastewater, 17,000 cubic  
meters of hospital wastewater, 500,000cubic  
meters of domestic wastewater, 400–500 tons of  
solid waste, and 300 tons of human waste are  
disposed directly to the Ho Chi Minh City canals  
daily (Nguyen Thi Van Ha et. al., 2008).  
Noticeably, there are several backlog cases  
that have yet to be handled. For instance, Tan  
Hung Co, LTD. built illegal and embankment in  
district 8, comprising of and electrical pole with  
400 meters in length on the river route to Cho  
Efforts from Ho Chi Minh City Government  
Ho Chi Minh city has spent considerable time  
Dem. In addition, households of Bui Thi Thanh and effort in the improvement of this situation.  
Van in District 9 levelled and filled a canal Urban upgrading is one of seven key programs  
branch of Ba Cua. Unmistakably, a series of approved by Ho Chi Minh City government. The  
other long-standing violations have existed and objective of this program is to reorganize the  
caused sizable damage to riverbeds and the communities who live along the rivers and canals  
individuals dependent on these waterways. Not as well as degraded apartments. The upgrading  
only are ecological issues a concern, but the program has not only improved the life quality of  
challenges of social livelihoods deeply imbedded the upgraded communities but also improved the  
in the river and canal networks.  
water quality, reduced floods and created a  
63  
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
livable space for trees within new land Characteristics of a Living Lab (Evans et al.,  
developments. Since 2000, the city has 2017)  
implemented a number of projectssuch as: Nhieu  
-Multi-Method Approach: The multi-method  
Loc-Thi Nghe, Tan Hoa-Lo Gom, and Doi-Te.  
approach includes numerous devices, systems  
So far, there are about 36,000 households that  
and techniques in order to achieve a similar  
have been resettled within this program. There  
vision.  
are thousands of alleys, roads, and drainages that  
-User Engagement: Encouraging all users to  
engage and interact with the process.  
have been upgraded. The face of Ho Chi Minh  
City has been changing positively. The urban  
space has been extended, and more urban  
facilities have been provided together with new  
land development areas. However, according to  
the report from HCMC, there are still 20,000  
household who are living near canals in degraded  
and decaying apartments. These households  
should be relocated and/or reconstructed.  
However, this progress remains slow to  
implement given limited capital resources as well  
as legal arrangements. The main concernfor the  
river upgrading program is resettlement. The  
resettlementsmust ensure the livelihoods of  
thousands peopleafter relocation.  
-Multi-Stakeholder Participation: Allowing  
stakeholders from all areas to participate,  
-Including: Academia, Private Sector, Local  
Authority, NGO’s, Locals, etc.  
-Real-life Setting: Living Labs are intended to  
deal with real situation, to implement trials and  
to account for the present and future situation.  
-Co-Creation: Through user engagement and  
multi-stakeholder participation, new projects,  
policies, ideas and technologies will be created  
and tested.  
Living Labs  
Co-Creation  
As mentioned, a considerable challenge  
Vietnam faces in the wake of upcoming policy  
and project proposals is that of implementability.  
Many institutional solutions have already been  
presented to local and national officials in  
HCMC, but few have been successfully  
executed, leaving uncertainties in the feasibility  
of plan implementation and policy adoptability in  
HCMC (Leeuwen et al., 2015), especially  
concerning river rehabilitation. Due to this issue,  
HCMC sees an integral need for a mechanism  
that can provide an explanation for  
unimplemented projects.Using Living Labs as a  
solution to the implementation gap could be the  
key to identify obstacles and challenges within  
project proposals.  
Multi-Method  
Real-Life Setting  
Approach  
Multi-Stakeholder  
User Enagement  
Participation  
Purpose  
Through the use of living labs, complex  
problems can be approached through the  
perspectives of all stakeholders, especially  
though the perspectives of business stakeholders  
to ease the implementation of Public-Private  
Partnerships. The Worldbank is also using Living  
Labs as an innovative strategy mechanism for  
developing countries (Ballon & Shuurman,  
2015). Living Labs focus on the initial vision of  
the project, which will then carry into the plan,  
and ultimately leading towards implementation  
of a multi-purpose solution. They are conducted  
in real-life contexts that add value to user-  
oriented innovation.  
What is a Living Lab?  
Although many definitions have been  
attributed to Living Labs, it can mainly be  
described as “an orchestrator of open innovation  
processes focusing on co-creation of innovations  
in real-world contexts by involving multiple  
stakeholders with the objective to generate  
sustainable value for all stakeholders focusing in  
particular on the end-users” (Evans et al., 2017;  
pg. 11). Accordingly, the term is associated with  
five main characteristics.  
64  
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
Vision  
Plan  
Implementation  
Benefits of Living Labs  
Living Labs as  
Rehabilitation  
a
Gateway to River  
-
-
-
-
-
-
Innovation  
PHUSICOS  
Bottom-up Design Approach  
Addresses Implementation Gap  
Networking and Information Exchange  
Technology Transfer  
A prominent example of Living Labs within  
the European context is the PHUSICOS project  
within water-sensitive European mountainous  
regions. The Intent of PHUSICOS was to  
implement nature-based solutions involving the  
quadruple helix model – government, industry,  
academia and civil servants. In order for  
PHUSICOS to succeed, the European Union  
identified the need for multi-stakeholder  
participation and expertise in implementation of  
research, development and innovation projects  
(RDI’s). The Living Lab model is employed to  
effectively acknowledge the implementability  
gap and has been distinguished as a successful  
approach to high-creative solution design  
(European Commission, 2018).  
By using the living labs approach and involving  
an interface environment between stakeholders,  
the project was able to “to solve important  
research questions and generate new insights to  
key impact factors supporting a functioning  
Living Lab approach in the context of sustainable  
land use planning, NBS implementation and  
Increased Understanding  
Within  
the methodology  
perspective,  
processes such as data transfer and methods for  
user involvement are highlighted. There are  
basically three phases:  
a) Organizational level: Where the living lab  
is a set of actors and stakeholders organized to  
enable  
and  
foster  
innovation.  
These  
organizations tend to be public-private  
partneships (Leminen, 2013);  
b) Project level: Where Living lab activities  
take place following a mostly organization  
specific methodology in order to foster  
innovation;  
c) User activity level: Where the various  
assets and capabilities of the living lab  
organization manifest themselves as separate  
activities where users and stakeholders are  
involved.  
d) This resonates with design thinking, which  
proposes an iterative approach, based on  
‘analysis’ and ‘synthesis’, that facilitates  
experimental learning, and alternates between  
divergent thinking and convergent thinking  
(Brown, 2008; u4loT; 2019). Action research is  
climate  
change  
mitigation”  
(European  
Commission, 2018; pg. 12). The benefits  
provided by involving a Living Labs approach  
has positively affected the outcome of the  
PHUSICOS  
project  
through  
problem  
identification and innovation technology, as well  
as the creation of new projects. These included  
the Green Surge Project and the Isar River  
restoration project.  
then used as  
methodologies out of concrete cases and projects,  
carried out within the Living Lab  
(Dell’Era&Landoni, 2014).  
a
method to build these  
Green Surge  
Ultimately, Living Labs have the ability to  
produce better projects and to realize  
opportunities and barriers within unimplemented  
projects. Living Labs have been used in  
sustainability concepts, smart mobility, river and  
basin restoration, and cultural preservation.  
Through the use of co-collaboration, problem  
areas are identified, visions are formed, and plans  
are implemented. The success of many of these  
projects reiterates the need for a steady channel  
of communication through various stakeholders -  
an environment which Living Labs can provide.  
The Green Surge project was established  
through the European Commission’s Seventh  
Framework Programme as an initiative that  
involved the Living Labs methodology. The  
project’s aim was to test different ways to  
connect green spaces and people in the “context  
of land use conflicts, climate change adaptation,  
demographic changes, and human health and  
wellbeing” (European Commission, 2018; pg.  
18).  
Amidst these challenges, the innovative and  
bottom-up approach of the Living Lab’s  
environment allowed for interesting lessons and  
65  
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
results of the project. The Living Labs were Living Labs as Cultural Preservation  
established in five urban cities throughout  
Throughout many countries in Asia, Living Labs  
Europe, providing a continuous co-production of  
have been explored for the purpose of cultural  
knowledge demand and knowledge supply,  
preservation. For example, the capital of the  
which allowed for tailor-made recommendations  
West Java Province, Banding, is utilizing a  
for each city as well as in a broader European  
collaborative approach with local officials,  
context. As a result of the living lab, the project  
specialist architects, academics and local citizens  
was able to form Learning Alliances, therein  
to develop open areas as ‘smart green spaces.’  
forming an intensive knowledge exchange. They  
Problem areas were identified in safety and  
identified areas of green that could be connected  
transportation concerns with underutilized plots.  
for better performance, and they implemented  
As a result, they have newly organized festivals  
new policies and regulations for green space  
from an emerging civil society called the BCCF,  
maintenance and gave policy-makers new-  
innovative designs for new parks, and new bike  
founded  
confidence  
on  
urban  
green-  
sharing and pedestrian schemes. This also  
prompted major financial investment through the  
city’s initiative (Mangano et al., 2016).  
infrastructure technology and implementation  
(Mattiissen et al., 2017).  
Isar River, Germany  
Living Labs can also be seen in the Southeast  
Asian Creative Cities Network comprised of  
Indonesia, Malaysia, The Philippines and  
Thailand. This initiative formed as a result of a  
lack of permanent spaces to share knowledge and  
a lack of participant cities. The Living Lab is  
composed of representatives from ten different  
cities, the British Counsel, CMU STeP and  
Creative Chiangmai, while involving local  
experts and citizens. There is an abundant  
exchange of ideas, resources and expertise to  
expand the countries involved. Joint bids for  
public agency or private funding were formed,  
which allowed for the creation of competitions,  
joint activities, events and symposiums  
(Mangano et al., 2016). Overall, this initiative  
has fostered a more creative environment and  
focused on the value of innovative thinking.  
Isar River, Germany, used Living Labs as a  
mechanism for river rehabilitation. Through  
living labs, the project was able to identify gaps  
within the flood protection strategy, identifying  
water capacity deficiencies of German damns in  
the instances of flood. Also, local authority and  
citizens were involved to address the water  
quality of the river, in addition to involving  
scientists to address the water flow speed to  
support ecological and social functions. It had  
been discovered that channeling the river  
weakened the flow strength of the river, with  
caused problems for citizens and sedimentation  
flow. Furthermore, the poor aesthetic of the river  
due to grey infrastructure initiatives was  
addressed and corrected. As a result, the Living  
Lab environment addressed specific problems  
with the Isar River, summoned stakeholders,  
created a vision, gathered appropriate funding  
and implemented a plan. The outcome proved to  
be highly successful (Mattiissen et al., 2017).  
66  
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
Xuyen Tam Canal  
Introduction  
result, local residents have been living in  
conditions prime for flooding and water-related  
diseases for the past 20 years†.  
City is well known for dense canal/waterway  
networks which played critical roles in its spatial,  
social cultural and economic characteristics;  
differently defined through history; of which  
those with more layers of usages overtime should  
generate more values than those of vacancy and  
ignorance. Among those, Xuyen Tam seem  
belongs to the second category which, for along  
time, gradually occupied by informal settlements  
and usages.  
The proposal of Xuyen Tam channel  
rehabilitation‡, approved by HCMC People’s  
Committee in 2002, includedimprovement in  
sanitation practices, infrastructure construction,  
and urban landscape planning. Yet, it has not  
been implemented because of difficulties to  
secure investment, even though investment  
capital has been steadily increasing in works of  
compensatory and construction. There is also the  
issue of re-encroachment, which further delays  
construction efforts. Therefore, the city has  
recognized a need for contributions of relevant  
stakeholders, such as HCMC departments,  
university researchers, construction agencies, and  
other applicable agents to evaluate advantages  
and disadvantages of implementing the Xuyen  
Tam channel rehabilitation project in the near  
future.  
Compared to other historically significant  
canals such as Tau Hu Ben Nghe, Kenh Te, Kenh  
Doi, ad Nhieu Loc Thi Nghe, Xuyen Tam is  
rather small and less important to the foundation  
and development of the city. However, the fact  
that it runs across only Binh Thanh District, its  
curvy shape, its shallow and narrow are  
somehow distinctive and potential for locally  
community-based upgrading activities.  
Since 1990s, some major canal upgrading  
projects have been carried out, helped transform  
some waterfront sections to better conditions,  
evidenced along canals such as Nhieu loc Thi  
Nghe, Tau Hu Ben Nghe, Tan Hoa Lo Gom, etc.  
However, it is argued that apart from the water  
and spatial qualities’ improvements, valuable  
community – based social cultural characteristics  
have been missed; the spatial patterns along sides  
waterways have also controversial due to the  
removals  
of  
many  
significant  
buildings/architecture, the chaotic building  
scales, heights, shapes, sizes, densities, setbacks  
and landuses. These are challenges for Xuyen  
Tam channel rehabilitation that need more  
innovative approaches.  
Current Issues  
Xuyen Tam channel flows through Binh  
Thanh District with a subcatchment of 600  
hectares and a length of 8.2 km, including 6.2 km  
of the main route connecting Nhieu Loc-Thi  
Nghe canal to Vam Thuat river and 2 km  
consisting of 3 total branches (Son Bridge,  
BinhTrieu and BinhLoi). This channel is one of  
the most polluted HCMC waterways due to the  
domestic waste of over 2,000 households living  
along it. Additionally, the channel cross section  
is narrowing due to encroachment on the  
riverbanksfrom illegal settlements, and excess  
sedimentation from a lack of dredging. As a  
†https://web.archive.org/web/20171120164452/https://  
tuoitre.vn/song-o-noi-o-nhiem-nhat-tp-hcm-  
20171118170223132.htm  
‡http://www.sggp.org.vn/tap-trung-suc-va-luc-cai-tao-  
rach-xuyen-tam-609442.html  
67  
   
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
The layout of Xuyen Tam channel. (Source: Internet, Googel Map)  
-
NGOs  
Application of “Living Lab” in the Context of  
3. Multi-StakeholderParticipation  
Xuyen Tam Canal  
-
-
-
-
Vision development and sharing  
Action plan development  
Call for investment  
The five characteristics of Living Labs have been  
applied to the case of Xuyen Tam Canal. Below  
are the displayed mechanisms to improve the  
project’s outcome:  
Implementation and Monitoring  
4. Real-life Setting  
1. Multi-Method Approach  
-
-
-
-
-
Public works  
-
MOTA analysis of implementation possibility  
(Ho et al. 2015, Nguyen et al, 2019)  
Waste management  
Plastic waste management  
Local livelihoods  
-
-
Multi-purpose landscape planning  
Circular economy business model  
Environmental monitoring  
2. User Engagement  
5. Innovation and co-Creation  
-
-
-
-
-
Land developers  
International donors  
Local authorities  
Business partners  
Local communities  
-
-
-
-
Smart city  
Flood resilience  
Public and green space  
Business models  
Conclusion  
Encroachment of the river and canal systems  
in Ho Chi Minh City persists as a leading cause  
of water pollution, flooding and ecological  
degradation. This can have serious consequences  
on the livelihoods of citizens and overall  
resiliency of HCMC, especially concerning water  
68  
Quy hoạch và phát triển kè bờ sông Sài Gòn và sông, kênh nội thành và các giải pháp  
để hoàn thành cơ bản kè sông Sài Gòn, sông và kênh nội thành vào năm 2025  
management. It is still difficult, however, for the improvement in project outcomes. We also  
city to solve water-related issues givenlack of introduced the case study of canal rehabilitation  
holistic perspectives - lack of stakeholder for Xuyen Tam Canal, proposing Living Labs as  
involvement, limited implementation capacities, a viable solution to acquire funding, implement  
and inadequate solution proposals.  
new technology and involve all stakeholders in  
order to co-Create and identify implementation  
gaps. Accordingly, we would like to stress the  
importance ofLiving Labsas a new, integrated  
approach with numerous advantages which can  
offer a solution for HCMC’s water crisis.  
In this paper, we introduced the concept of  
“Living Labs” with several examples in the  
world, primarily Europe and Southeast Asia.  
Living Labs can be used in both environmental  
and social contexts and provides demonstrated  
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Thi Kim Ngan Bui, Huu Loc Ho, Long Phi Ho, Viet  
Thanh Tong, Luu Trung Phung Huynh, Duc Dung  
Tran, Nguyen Xuan Quang Chau, Thi Thu Trang  
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