A study about enhancing basic it skills with technical English for FLF students at HPU2
ACKNOWLEDGEMENTS
I would like to express my sincere thanks to my supervisors Mrs. Nguyen
Minh Phuong for the wholehearted guidance that they gave me while I was doing this
research. I would love to show profound gratitude to them for their scholarly
instructions, critical comments, great encouragement and valuable materials. Without
these, the thesis could not have been completed.
Also, I am greatly owing to students of K40 – English major for their support.
Especially, I would like to indicate my special thanks to all the lecturers of FLF for
giving me the opportunity and permission to implement this thesis. My special thanks
go as well to my close friends for their enthusiasm and kindness in helping me.
Last but not least, I owe a debt of gratitude to my beloved family for their
support, encouragement and love, which were extremely important for the completion
of this thesis.
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ABSTRACT
This article aims to introduce some methods to improve basic IT skills for the
student of FLF along with the Technical English vocabulary for FLF studens, base on
knowledge from the IT community along with personal experience. By the way of
analyzing the strengths and weaknesses of Faculty Language Foreign students at
present My research will outlined some general informations which are shortcomings
of the IT skills for FLF student. Moreover this research will highlight the importance
of Technical English knowledge. The aspects which explored are the skills and
techniques required to be successful in the IT activities daily. From results of the
study, I also recommend some solutions and directions which are meaningful in
reality.
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STATEMENT OF AUTHORSHIP
Title:
A STUDY ABOUT ENHANCING BASIC IT SKILLS WITH TECHNICAL
ENGLISH FOR FLF STUDENTS AT HPU2
I certify that no part of the above report has been copied from other person’s
work without acknowledgements and that the report is originally written by me under
instructions of my supervisors.
Date submitted: March 2017
Student
Supervisor
Le Tien Dat
Nguyen Minh Phuong
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TABLE OF CONTENTS
STATEMENT OF AUTHORSHIP...........................................................................iv
I. RATIONALE............................................................................................................1
II. Research Objectives................................................................................................1
VI. Research Singificance............................................................................................2
I.1. LITERATURE REVIEW.....................................................................................4
I.2.2.a. IT skills in theory.............................................................................................9
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I.4.b. Human factor....................................................................................................16
I.5. Advantage and disadvantage of FLF student ...................................................16
I.5.b. Disadvantage.....................................................................................................18
II.1.1.d. Software copyright issues............................................................................23
II.3.1.a. Subjective......................................................................................................28
II.3.1.b. Objective.......................................................................................................29
II.3.2. Technical English problems...........................................................................29
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III.1. How to solve IT problems................................................................................31
III.1.1. Detect the main issue.....................................................................................31
III.1.2.a. Identify well-known support sites.............................................................32
III.1.2.b. Fix software problem in your ability........................................................34
III.2. solution for improve technical english............................................................36
REFERENCES...........................................................................................................41
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PART A
INTRODUCTION
I. Rationale
First of all, we know that Information Technology has been appeared in
Vietnam so early, we can say that: It appears almost at the same time as the evolution
of IT in the world. In here, we can mention a memorable turning point in the IT Viet
Nam's development, that was in 1997, our country has turned the "dream of Internet"
into a reality by joining the global network. Up to now, Vietnam has become to be a
fastest growing Internet country in the region and one of the highest growth countries
in the world.
Going along with the IT development is the growth of the user community.
The percentage of Internet users in Vietnam has reached more than 50% of the
population, the Internet has expanded to all regions of ourcountry. Nearly 90% of
people use mobile phones, more than 40% that people use the internet on their mobile
phones. Now, 100% state agencies, especially education agencies, have their own
website. Finally, more than 95% of schools in Vietnam have taught knowledge of IT
for students.
Student is the age getting access to the internet more and more in our
community. However, Vietnam has not equipped to students with skills in using the
Internet during the Internet management has many shortcomings. Students become
confused, get trouble about computer problems. It is particularly serious when they
are not well-professional in avoiding offensive or deceptive content.
The problems of students definitely come from the first reason: The language
barrier. Maybe computers and devices are now available for Vietnamese users, but IT
is a pioneering field, English is always preferred and applied to this field more than
any other field. Therefore, equipping yourself with the IT skills comes with English is
extremely important. In each interview, the recruiter spends favor and opportunities
for candidates who have the ability to communicate and English skills than the
remaining candidates. So, this is the opportunity if you want to work in a company
with good conditions, high salaries and a stable environment. Even if you are a
Japanese company, or a multinational company, you know English and use fluently.
You will still be given priority.
II. RESEARCH OBJECTIVES
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To write some theoreticals for the research topic based on public knowledge.
To identify related issues base on information from user community.
To lauch some solutions to improve IT skills along with English based on
personal experience and support from the community.
III. RESEARCH SCOPE
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The study focuses on most problem about IT skills especially Technical
English.
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The target users are HPU2’s student in general and FLF’s student in particular.
IV. RESEARCH METHOD
To obtain the results of this study, the following instruments are applied:
Qualitative, Inderence method, Interpretation and Report Writing.
V. RESEARCH TASKS
The study involves completing the following tasks:
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To provide some IT skills required for a student.
To point out the FLF’s student’s weakness in solving IT problem.
To provide the right solutions.
To emphasis on how to acquire knowledge of Technical English.
VI. RESEARCH SINGIFICANCE
This research paper is high practical significance for HPU2’s student in
general and FLF’s student in particular. It can support students a few skills when they
encounter a problem related to IT. Beside that, it is very valuable in studying at school
as well as in future life because IT will forever be parallel with life of anyone.
Improving IT skills and Technical English vocabulary will not be difficult if
you gathered basic knowledge and you understand the importance of this knowledge
in the future.
VII. DESIGN OF THE STUDY
The thesis is divided into three parts. The first part is the Introduction. The
second part is the Development which includes the “Theoretical Background”, the
“Common issues encountered”, the “Solution and Direction”. The last part is the
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Conclusion.
Part A: INTRODUCTION. This part tries to outline the Rationale, the Research
Objective, the Scope, the Method, the Tasks, the Significance and the Design of the
Study.
Part B: DEVELOPMENT includes three chapters.
Chapter One: Theoretical Background will provide concepts as well as some views on
the issue.
Chapter Two: The Common Issues Encountered will point out some type of issues
and give some cause of that.
Chapter Three: Solution and Direction will present some tutorial and direction to
solve issues.
Part C: CONCLUSION provide conclusion and summary.
Finally, References.
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PART B
DEVELOPMENT
CHAPTER I
THEORETICAL BACKGROUND
I.1. LITERATURE REVIEW
IT skills is one of the new skills in the era of digital technology, it includes all
the fields of information technology. For some people in t–he IT industry, they will
understand what IT skills people need. But with some community components, people
are quite familiar with IT concepts. In fact, there is a small number of students learn
outside of the specialistic IT in Vietnam, that does not have much IT skills, even basic
computer skills are not well understood.
In the age of IT influencing every aspect of society, the learning of basic
knowledge is becoming very necessary especially with students. Moreover, IT
students as well as FLF students also need more knowledge of the technical English.
It is a very modern and it is also quite difficult to update daily. Therefore, equipping
students with basic IT skills and knowledge of technical English vocabulary is a very
important mission to prepare for your future career.
This paper will synthesize many definitions and theories for improving basic
IT skills and technical English vocabulary for students. This research paper may have
many shortcomings in the implementation process, so I look forward to receiving
more valuable feedback and practical comments from everyone so that I can further
improve this research.
I.2. WHAT IS THE IT SKILLS ?
IT skills is a phrase that has appeared since the Internet became popular.
Basically, after more than 30 years of internet development, IT skills have been
defined as a set of skills that are needed in the technological age.
Here are the 10 skills required for an IT-er that seclected by website:
computerworld.com in 2015
• Programming/application development
Coding is the technique of installing codes related to each other by program
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language to create computer a program. Moreover, to learn coding (computer coding)
requires art, science, mathematics and technology.
According to VTC Academy
• Project management
A project is usually deemed to be a success if it achieves the objectives
according to their acceptance criteria, within an agreed timescale and budget.
A key factor that distinguishes project management from just 'management' is
that it has this final deliverable and a finite timespan, unlike management which is an
ongoing process. Because of this a project professional needs a wide range of skills;
often technical skills, and certainly people management skills and good business
awareness.
According to APM
• Technical support
Technical support (often shortened to tech support) refers to a plethora of
services by which enterprises provide assistance to users of technology products such
as mobile phones, televisions, computers, software products or other informatic,
electronic or mechanical goods. In general, technical support services address specific
problems with a product or service rather than the provision of training,
customization, or other support services. Most companies offer technical support for
the products they sell, either freely available or for a fee. Technical support may be
delivered over by e-mail, live support software on a website, or a tool where users can
log a call or incident. Larger organizations frequently have internal technical support
available to their staff for computer-related problems. The Internet can also be a good
source for freely available tech support, where experienced users help users find
solutions to their problems. In addition, some fee-based service companies charge for
premium technical support services.
According to Wiki
• Web development
Web development is a broad term for the work involved in developing a web
site for the Internet (World Wide Web) or an intranet (a private network). Web
development can range from developing the simplest static single page of plain text to
the most complex web-based internet applications, electronic businesses, and social
network services. A more comprehensive list of tasks to which web development
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commonly refers, may include web engineering, web design, web content
development, client liaison, client-side/server-side scripting, web server and network
security configuration, and e-commerce development. Among web professionals,
"web development" usually refers to the main non-design aspects of building web
sites: writing markup and coding.
According to Wiki
• Database administration
Database administration refers to the whole set of activities performed by a
database administrator to ensure that a database is always available as needed. Other
closely related tasks and roles are database security, database monitoring and
troubleshooting, and planning for future growth. Database administration is an
important function in any organization that is dependent on one or more databases.
According to Techopedia
• Business intelligence
Business Intelligence (BI) are the set of strategies, processes, applications,
data, technologies and technical architectures which are used to support the collection,
analysis, presentation and dissemination of business information. BI technologies
provide historical, current and predictive views of business operations. Common
functions of business intelligence technologies are reporting, online analytical
processing, analytics, data mining, process mining, complex event processing,
business performance management, benchmarking, text mining, predictive analytics
and prescriptive analytics and are capable of handling large amounts of structured and
sometimes unstructured data to help identify, develop and otherwise create new
strategic business opportunities. The goal is to allow for the easy interpretation of
these big data. Identifying new opportunities and implementing an effective strategy
based on insights can provide businesses with a competitive market advantage and
long-term stability
According to Business News
• Mobile applications and device management
Mobile device management (MDM) is the administrative area dealing with
deploying, securing, monitoring, integrating and managing mobile devices, such as
smartphones, tablets and laptops, in the workplace. The intent of MDM is to optimize
the functionality and security of mobile devices within the enterprise, while
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simultaneously protecting the corporate network.
According to Mobilecomputing
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• Networking
Networking is a process that fosters the exchange of information and ideas
among individuals or groups that share common interests. Networking may fall into
one of two categories: social or business. Less commonly in finance, the term
"networking" may also refer to the setting up and operation of a physical computer
network
According to Investopedia
• Big data
Big data is a term for data sets that are so large or complex that traditional data
processing application software is inadequate to deal with them. Challenges include
capture, storage, analysis, data curation, search, sharing, transfer, visualization,
querying, updating and information privacy. The term "big data" often refers simply
to the use of predictive analytics, user behavior analytics, or certain other advanced
data analytics methods that extract value from data, and seldom to a particular size of
data set. "There is little doubt that the quantities of data now available are indeed
large, but that’s not the most relevant characteristic of this new data ecosystem
“Analysis of data sets can find new correlations to "spot business trends, prevent
diseases, combat crime and so on."Scientists, business executives, practitioners of
medicine, advertising and governments alike regularly meet difficulties with large
data-sets in areas including Internet search, finance, urban informatics, and business
informatics. Scientists encounter limitations in e-Science work, meteorology,
genomics, connectomics, complex physics simulations, biology and environmental
research.
According to Wiki
I.2.1. IT skills in education
Our ministry of education has applied a lot of IT achievements to the teaching,
the management and the development of the education system. This is a big step in
expanding the potential of students as well as enhanching our Education system more
modern and advanced.
• In teacher training
According to regulation of the Ministry of Education and Training, all teachers
must know how to use a computer and achieve at least IT certificate level A. The
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teacher should have basic knowledge such as:
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Know that how to use computers.
Know that how to use PowerPoint.
Know that how to access Internet.
Know that how to use a projector.
• In the management
Applying for student's mark management, student list management as well as
management of school activities.
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Use Excel to calculate.
Use Access to manage data.
Synchronize data management from school direct to the Ministry of Education
and Training.
• In the developing of education system
Taking step by step to master the technology and apply more modern methods
by the supported computer.
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Remote training system, E-teaching.
The sms center automatically informs the learning process of student to the
parent.
• In the educational methodology
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Focusing on IT skills for all falculty in collenge and university.
Creating some IT tutorial learing for beginer.
Putting IT subject to required condition before graduated.
I.2.2. IT skills needed for student in HPU2
I.2.2.a. IT skills in theory
Apart from the general course IT teaching to students, this study will indicate
the necessary IT skills to students in reality that I have found out. These skills are
mainly computer skills.
IT skills is called something like “end user computing skills” or in a same
word “how to use a computer”. Why do I think that ?
As I mentioned above IT skills have a lot of variety and complexity. At our
students' level, I emphasize that the skills required to achieve one of these skill. It is
Technical Support. Technical Support is a skill that involves solving all the technical
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problems encountered while using software as well as getting a hardware failure. The
basis of Technical Support skills is a mixture of:
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Getting your PC to do what you want it to do.
Understanding what computer can help you, how it does that.
1. Getting your PC to do what you want it to do
Computers, they are machines have "CPU-brain” and they still need to be
“Training”. Computer is a supporter, but it also needs the boss to make decisions. And
the user, you-the boss, must give the job for it to do, otherwise it will not do anything
either.
For example: if you tell it to type some text, it probably will not know what
you want to type anything, only to help you by implement the text - the data inputted.
Then, you want it to align or change the font. The computer also only offers options,
recommends for you, no permission to decide.
OK, so we are users and we are also the guides for this powerful assistant. The
difficulty started here, how do we get the IT skills to guide this “heavyheaded”
assistant. Learning to get your PC to do what you want to do is the first procees of
equipping myself IT skills.
2. Understanding what computer can help you, how it does that
Of course, when you want to ask someone to help you, you surely must know
that person's ability to do it or not. The computer is the same, you know for sure that
the computer can help you beacause you hear people say that, don’t you ?
For example: Your PC installed Office 2003, you take an hour to create a
powerpoint template. But another PC, even weaker than your PC, is installed Office
2016, you can create a similar template based on itself available templates in ten
minutes. So why your computer is better but it takes longer. That's because you have
not taken full advantage of your PC.
The computer is more complex than other thing, it is very annoying to know
that the PC can do something but I still don’t know how to take advantage of it.
Therefore, the process of understanding what your computer can do is improving your
IT skills.
II.2.2.b. IT skills in fact
During the time I studying and living in HPU2, I collected some data based on
times of my experience support and amount of common problems are frequently seen
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on social forums and social networks. I had found many shortcomings of IT skills in a
HPU2’s student such as:
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Skill of detect an error when using PC is not yet professional.
Skill of using Editing Software, Office working is good but isn’t expanded.
Skill of finding solution as well as tutorial is still missing.
Skill of catching up new technology is not prefered.
Skill of understanding Technical English vocabulary is not yet proficient.
In summary, I think the following IT skills are appropriate for HPU2 students:
Use: How to use software, work with computer professionally.
Detect: Confirm an error occupied when working by specialized terminology.
Find: Get tutorial and solution from Support Community by using Technology
English keyword.
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•
•
•
•
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Solve: Way to resolve a problem yourself with technical instruction.
Catch: Way to catching up latest technology.
Prepare: Always get ready to new Technology English vocabulary.
It is also all part needed for IT skills and Technical English.
I.3. THE IMPORTANCE OF TECHNICAL ENGLISH IN IMPROVING IT
SKILLS
I.3.a. The importance of English in IT
Employees in the Information Technology career in addition to good at
Technical expertise, it's also very good at English for Information Technology. It will
shorten the distance of the way to succeed in career. Entering this century, humankind
has witnessed the rapid development of Information Technology - a field grows up
day by day in the world.
Every day, every hour, there are many inventions, breakthoughs invented.
Today, maybe this technology is advanced, but it also may be outdated tomorrow by
newer and more modern inventions. Therefore, the work which updating the
specialized knowledge for an IT-er is very important.
However, the new knowledge of Information Technology is mainly written in
English. Of course, we can't wait until people translate these documents then you
know it. So you are backward already.
Information technology must be updated daily. Because Information
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Technology is a field which originating from foreign countries, the pharse and
terminological used in the tutorial are mostly in English or Vietnamized. However,
some words translated to Vietnamese can not fully describe its true meaning. So
knowing those words in English is the best way to get the profound of your field.
Therefore, any job related to IT needs a certain knowledge of English,
especially technical terms. Moreover, employment opportunities in foreign companies
in the Information Technology are much greater than in other occupations in society.
It can be said that English in information technology will be important factors to
success. It will be a prerequisite for employers to pay attention to your profile.
It can be said that English for IT is very necessary for people working in this
field, especially the English translation skills in Information Technology. It will help
people approach work closer, faster with new technology in the world, and get closer
to the employer.
I.3.b. Technical English knowledge required for FLF student
English at school sector 2 is primarily pedagogical orientation in the social
subject while technical subjects is limited. This is because Pedagogical directs
students to the school environment and the social environment. It is objective
conditions, not subjective conditions.
I found that FLF’s students just need some technical knowledge to obtain the
IT skills requirements as I mentioned above. In reality, Technical English is quite
simple, because the people who write down the instructions, the tricks always trying
to use the most basic words for the end-user. Several complex pharase can be easily
defined for people who have learned English after taking few second to look up it.
For students of FLF, you need to understand that English is the bridge to all
other fields. FLF's students just need focus on equipping themselves new words,
paying attention to the keywords and context when working on IT. In addition, the
skills in English communication will be very important when submitting an IT related
problem. IT is a high-class field, it's always evolving everyday, not only it will stick
with you, but also it sticks with the development of our country. Getting more
knowledge of technical English will help you be more confident to face with IT
issues. The harmonious combination between IT skills and Foreign Language is the
key to open the door of success in future.
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