Giáo trình English for transportation operation vol. 1
VIETNAM MARITIME ADMINISTRATON
MARITIME COLLEGE No. 1
ENGLISH FOR TRANSPORTATION
OPERATION Vol. 1
COLLEGE LEVEL
(Issued in accordance with the decision No. ... QD / dated on ....../........ /....
/2017 by the Rector of Maritime College No. 1)
2017
COPYRIGHT DECLARATION
All rights reserved.
No part of this book may be reproduced, distributed, stored in retrieval
system, or transmitted in any form or by any means, including photocopying,
recording, or other electronic or mechanical methods, without the prior written
permission from the publisher, except in the case of brief quotations embodied
in critical reviews and certain other noncommercial uses permitted by copyright
law.
2
ACKNOWLEDGEMENTS
We first would like to be thankful for all our colleagues from the English
Faculty, Economics Department for their enthusiastical collaboration and
valuable contribution. They supported us greatly and were always willing to
assist us.
We wish to present our special thanks to the Board of rector,
International Co-operation and Science Technology Department for their
positive comments and suggestion to the completing of this textbook.
Our thankful words are sent to our transportation operators for their
encouragement and assistance during the process of designing this material.
We beg forgiveness of all those who have been with us over the course
of the years and whose names we have failed to mention.
Last but not least, we would like to thank for all who will send us any
further comments or suggestion to improve this material because the
shortcomings are inevitable during the process of producing the material.
Any comments or suggestion, please send to the following e-mails:
1. phtqtkhcn@cdhh.edu.vn
Authors:
1. Bui Thi Phuong M.A
2. Nguyen Mai Huong M.A
3
INTRODUCTION
The textbook “English for Transportation operation - Vol.1” is compiled
from the requirement of self-composing textbooks for Maritime College I in
general and the task of compiling textbooks in particular assigned by the school
principal according to the Decision No…….. / QD-CDHH1, dated in
September 2017.
The textbook has been compiled for one year since the principal signed the
decision. The authors are Bui Thi Phuong M.A, Nguyen Thi Mai Huong M.A
who are lecturers of the English Faculty. The authors used a number of
references, including English for Logistics published by Oxford University
Press in 2009. Reference sources are reliable because the content is directly
relating to the content that the Ministry of Labor, War Invalids and Social
Affairs has granted the school to train. However, the students who are using the
above-mentioned textbooks are at university level or postgraduate level, which
is higher than that of the Maritime College I. For this reason, the authors have
selected proper contents for students of Maritime College I, designed and re-
designed the exercises, skills to make them easier for students to learn and will
be able to do their jobs after graduating. At the same time, the authors
compiled more listening activities.
The structure of each unit in this textbook is as follows:
1. Vocabulary
2. Language focus
3. Skills
4. Practice
5. Assessment
The textbook “English for Transportation operation - Vol.1” is designed
as the formal English textbook for 2nd year students of Transportation operation
department, studying in the first term at the Maritime College No. 1.
4
TABLE OF CONTENTS
Contents
No.
Pages
1
Acknowledgements
Introduction
3
2
3
4
5
6
4
Table of contents
List of abbreviations
5
6
List of tables, figures, pictures
Contents
7
8
Unit 1. INTRODUCTION TO LOGISTICS
1. Vocabulary relating to Logistics
2. Language focus: Talking about job responsibilities
3. Skills
12
12
16
18
18
21
22
24
24
24
25
27
27
3.1. Reading: Logistics jobs - Descriptions and activities
3.2. Writing: Warehouse logistics manager
3.3. Listening: Jobs in Logistics
3.4. Speaking: Regular activities
4. Practice
4.1. Writing: Freight forwarder job and job responsibilities
4.2. Speaking: Describing job activities
5. Assessment
5.1. Evaluation sheet
5
5.2. Assessment methods
28
29
29
37
38
38
42
43
44
30
45
46
Unit 2. MODES OF TRANSPORT
1. Vocabulary relating to means of transport
2. Language focus: Making comparisons
3. Skills
3.1. Reading: Modes of transport in Logistics
3.2. Writing: Modes of transport
3.3. Listening: Descriptions of containers
3.4. Speaking: Containers and handling equipment
4. Practice
4.1. Listening: Comparison between modes of transport
4.2. Speaking: Making comparison between transport modes
5. Assessment
5.1. Evaluation sheet
47
48
49
49
5.2. Assessment methods
Unit 3. SHIPPING GOODS AND WAREHOUSING
1. Vocabulary relating to shipping goods and warehousing
2. Language focus:
54
54
55
Explaining how to do something
Conjunctions of reason, of contrast and of consequences
3. Skills
37
56
3.1. Reading: Customs services and warehousing services
6
3.2. Writing: Loading instructions
3.3. Listening: Urgent delivery order
3.4. Speaking: Cargo containers
4. Practice
60
60
61
62
62
64
65
65
66
67
67
4.1. Writing an email informing a customer about dispatch
4.2. Speaking: Shipping instructions
5. Assessment
5.1. Evaluation sheet
5.2. Assessment methods
Unit 4. DOCUMENTATION AND FINANCE
1. Vocabulary relating to documentation and finance
2. Language focus
Taking action and apologizing
By, until
69
72
3. Skills
73
73
76
79
80
82
82
84
3.1. Reading: Export documents
3.2. Writing: Foreign trade documents
3.3. Listening: Payment methods
3.4. Speaking: Payment methods
4. Practice
4.1. Reading: Terms of payment in international trade
4.2. Writing: Payment methods
7
5. Assessment
5.1. Evaluation sheet
5.2. Assessment methods
Appendices
86
87
88
Appendix 1. Common abbreviations
Appendix 2. Audio scripts
Appendix 3. Word list
Appendix 4. Answer key
Appendix 5. Table of irregular verbs
Reference
88
90
96
103
121
125
Appendix 6. Sample shipping documents
1. Arrival notice
126
2. Bill of lading
-135
3. Commercial invoice
4. Certificate of origin
5. Packing list
6. Sales contract
8
LIST OF ABBREVIATIONS
Parts of speech
Abbreviations
adjective
adj
adverbs
adv
aux
conj
n
auxiliary
conjunction
noun
noun phrase
object
n phr
obj
preposition
somebody
something
subject
prep
sb
sth
subj
v
verb
verb + “-ing”
verb in past participle
verb phrase
V-ing
V-pp/PII
v phr
9
LIST OF TABLES, FIGURES, PICTURES
Name
No.
Pages
1
Figure 1.1. Logistics areas
9
2
3
4
5
6
Figure 2.1. Types of transport and handling equipment
Figure 2.2. Intermodal transport and handling equipment
Figure 2.3. Types of containers
20
22
28
37
Figure 3.1. Shipping markings
37
Figure 3.2. Warehouse equipment
10
MODULE: ENGLISH FOR TRANSPORTATION OPERATION Vol. 1
Module Code: MĐ 6840102.18
Time: 60 hours; (Theory: 28 hours; Practice: 28 hours; Test: 04 hours)
I. Module framework:
- Prerequisite: This module is taught in the first term in the second school year,
after students’ completion of General English.
- Scope: This module is compulsory for students of Transportation operation
II. Objectives:
After completing this module, students will be able to:
- Knowledge: Present and use grammar structures and vocabulary to
express logistics introduction, transport modes, shipping goods and
warehousing, documentation and finance;
- Skills: Use English grammar and vocabulary to express:
+ Logistics areas, jobs, activities;
+ Modes of transport: names, descriptions;
+ Warehousing areas and activities;
+ Types of standard containers;
+ Cargo containers;
- Attitudes: Be aware of the importance of learning English for work,
essential elements: correct pronunciation, stress, intonation, accuracy, fluency in
communication and writing in English.
III. Contents of the module:
11
UNIT 1. INTRODUCTION TO LOGISTICS
Code: MĐ 6840102.18.01
Introduction:
This unit supplies the students with Introduction to Logistics.
Objectives:
After this unit, students will be able to:
- Present vocabulary of Logistics areas, Logistics definitions, Logistics
activities; present the expression of job responsibilities with present simple;
- Listen, speak, read and write vocabulary in the unit; express job
responsibilities with present simple to describe Logistics areas;
- Be aware of the importance of learning English for work, essential elements:
correct pronunciation, stress, intonation, accuracy, fluency in communication
and writing in English to talk about Logistics areas and activities.
Main content:
I. Vocabulary relating to Logistics
Vocabulary
Transcription
Speech
Vietnamese meaning
carrier
/ˈkæriə(r)/
n
hãng vận tải, người chuyên
chở
consignee
/kənˈsaɪni:/
n
người nhận (hàng hóa được
gửi)
courier
/ˈkʊriə(r)/
n
n
n
người chuyển phát nhanh
sự giao hàng
delivery
distribution
/dɪˈlɪvəri/
/ˌdɪstrɪˈbjuːʃn/
sự phân bổ, sự phân phối
freight forwarder /freɪt/ /ˈfɔːwədə/
n phr. người giao nhận
n hàng hóa
goods
/ɡʊdz/
haulage
contractor
/ˈhɔːlɪdʒ/
/kənˈtræktə(r)/
n phr. công ty vận chuyển bằng
đường bộ
haulier
/ˈhɔːliə(r)/
/ˈɪnvəntri/
n
n
người chuyên chở bằng xe
vận tải
inventory
hàng tồn kho
12
maintenance
manage
/ˈmeɪntənəns/
/ˈmænɪdʒ/
n
v
n
n
v
v
n
sự duy trì, sự bảo dưỡng
quản lý, trông nom
nguyên liệu, vật liệu
sự di chuyển
material
/məˈtɪəriəl/
/ˈmuːvmənt/
/ˈɔːɡənaɪz/
/plæn/
movement
organize
plan
tổ chức, thiết lập
lập kế hoạch
procurement
/prəˈkjʊəmənt/
sự kiếm được, sự thu, mua
được
provide
storage
supplier
/prəˈvaɪd/
/ˈstɔːrɪdʒ/
/səˈplaɪə(r)/
v
n
n
cung cấp, cung ứng
sự lưu kho
người cung cấp; nhà cung
cấp
supply
/səˈplaɪ/
n, v
n, v
n
sự cung cấp, cung cấp
sự hỗ trợ, hỗ trợ
support
transport
/səˈpɔːt/
/ˈtrænspɔːt/
sự chuyên chở, phương tiện
chuyên chở
warehousing
/ˈweəhaʊzɪŋ/
sự xếp hàng vào kho, sự gửi
hàng trong kho
1.1. Areas of logistics and Logistics definitions
Task 1. Odd one out (word stress).
1.
2.
3.
4.
5.
a. carrier
b. deliver
c. contractor
d. supplier
d. manage
d. carriage
d. consignee
d. supply
a. transport
a. storage
a. contractor
a. manage
b. support
b. manage
b. maintenance
b. provide
c. supply
c. supply
c. delivery
c. support
Task 2. List various logistics areas by the completion of the below diagram.
13
Figure 1.1. Logistics areas
(Source: Extracted from English for Logistics, Marion Grusendorf, Oxford,
2009)
There are five people talking about their logistics definitions. Fill in the
blanks with given words.
provide
storage
delivery
support
distribution
maintenance
1. Logistics is your management of the goods procurement and goods
movement and the ………………………. of inventory.
2. It means the ………………………. of the goods the customer needs at the
right time, in the right place, and of the right quality.
3. My definition of logistics is this: It’s to plan, organize, and manage
operations that ………………………. services and goods.
4. Logistics – that’s the purchasing, maintenance, ……………………….,
and replacement of material.
5. Logistics is the planning and ………………………. of operations such as
warehousing, inventory, transport, procurement, supply and
………………………..
1.2. Listening: Logistics definitions
Task 3. Listen to the recording and check your answers in Task 2.
14
Task 4. Complete the table with the words from the task 1.
Verb Noun
provision
to store
support
delivery
to distribute
maintenance
to transport
to purchase
Task 5. Use the correct form of the words from the table in task 4 to complete
the following sentences.
1. In my job I oversee the ………………………. of vehicles and machinery.
2. Do they also ………………………. parcels and packages on Sundays?
3. Goods are normally bought in the ………………………. department.
4. We ………………………. a 24-hour delivery service.
5. This company only ………………………. goods by road.
6. We ………………………. all our goods in the warehouse.
Task 6. Match the definitions (a-f) with the words (1-6) below.
1. Carrier
2. Freight forwarder
3. Supplier
4. haulage contractor/ haulier
5. courier
6. consignee
a.
b.
Company which carries goods by road
Person or firm named in a freight contract to whom goods have been
shipped or turned over for care
c.
d.
company that specializes in the speedy and secure delivery of small goods
and packages
company that transports or conveys goods
15
e.
f.
company which supplies parts or services to another company; also called
vendor
person or business that arranges documentation and travel facilities for
companies dispatching goods to customers
Answer: 1…., 2…., 3…., 4…., 5…., 6….
Task 7. Complete the crossword puzzle with words you have learnt.
Across
4. Another word for freight.
5. What you store in the
warehouse.
1
2
3
4
5
6. Work closely together with
somebody.
6
Down
1. Another word for organize.
2. To give information about the
price.
3. Another word for supervise.
5. Send goods.
2. Language focus: Talking about job responsibilities.
2.1. Talking about job responsibilities:
Questions
What do you do?
What’s your line of work?
What does your job involve?
Describing jobs
I work for a major shipping company.
I work in the regional depot
Describing responsibilities
I’m responsible for …
In my job I have to …
My job involves …
16
Remember …
You work for or at a company
You work in an area or a department
You are responsible for or in charge of something.
Here are some useful verbs for describing key job responsibilities
to advice
to prepare
to train
to oversee
to provide or supply
to ensure
to manage
to estimate
to monitor
to carry out
to review
to liaise with
to organize
2.2. Exercises
Task 8. Complete the sentence with the correct form of a verb from the box.
You do not need all the verbs.
arrive
love
1.
check
meet
discuss
talk
get up
travel
have
work
The new manager really likes her job. She ………………………. a lot of
interesting people.
2.
3.
When
I
………………………. at the office,
I
always
………………………. my e-mail first.
My assistant and I sometimes ………………………. to other countries
for our work.
4.
5.
6.
Lam ………………………. at home once a week.
In his free time, my boss ………………………. going to the cinema.
Once a year, we ………………………. an office party.
Task 9. Re-arrange the words to make sentences.
1.
2.
3.
4.
a lot of/ calls/ day./ every/ makes/ She/ telephone
………………………………………………………………………………
evening, / watch/ In/ the/ we/ TV./ usually
………………………………………………………………………………
a/ days/ late/ Tony/ two/ week. / works
………………………………………………………………………………
often/ clients?/ do/ How/ visit/ you
17
………………………………………………………………………………
colleagues./ have/ I/ lunch/ often/ with
5.
6.
………………………………………………………………………………
are/ home/ on/ rarely/ Saturdays./ at/ They
………………………………………………………………………………
Task 10. Complete the following sentences with the present simple.
1.
2.
3.
4.
Lucy (go)………………………. to work by bus.
She (arrive) ………………………. at work at 8.45am.
She (start)………………………. work at 9.00.
In the morning, she (discuss)………………………. new plans with her
colleagues.
5.
6.
She often (have)………………………. lunch in the School canteen.
In the evening, he (study)………………………. for his MBA.
3. Skills
3.1. Reading: Logistics jobs - Descriptions and activities
Typical employers of logistics and supply chain managers are distribution
companies, consultancies, manufacturers, major commercial organizations,
retailers, etc. There could be a very significant international focus within the job,
where knowledge of international commerce, finance and import/export laws are
essential and fluency in a foreign language is recommended. International
logistics managers must have an extensive knowledge of different modes of
transportation, since they manage the performance of international carriers and
logistics intermediaries
Typical work activities of a logistics manager may include:
- Directing inbound or outbound logistics operations, such as transportation or
warehouse activities, safety performance, etc.
- Monitoring the quality, quantity, cost and efficiency of the movement and
storage of goods.
- Resolving problems concerning transportation, logistics systems, imports or
exports, customer issues.
- Keeping an accurate record of all orders, production times, and transportation
of supplies and manufactured items.
18
- Collaborating with other departments to integrate logistics with business
systems or processes, such as customer sales, order management, accounting, or
shipping.
- Supervising the work of logistics specialists, planners, or schedulers.
- Allocating and managing staff resources according to changing needs.
- Ordering and maintaining stock inventory necessary for production.
- Dealing with customers and suppliers, and negotiating transportation rates or
services.
- Developing business by gaining new contracts, analyzing problems and
producing new solutions.
Task 11. Match nouns in column B with suitable attributes in column A
A
B
1. planning
a) process
b) staff
2. Schedule
3. Computer
4. Packaging
5. Administrative
6. Purchasing
7. Job
c) opportunities
d) knowledge
e) officers
f) databases
g) manager
h) skills
8. Geographical
9. Stock
i) basis
10. distribution
j) control
Answer:
1…, 2…, 3…, 4…, 5…,
6…7…,8…,9…,10…
Task 12. Decide whether the following statements are true or false.
T/ F
1. Logistics (distribution) and supply chain managers organize the safe
and efficient storage and distribution of goods.
2. Logistics and supply chain managers deal with many parties
including suppliers of raw materials, manufacturers, retailers and
consumers.
19
3. There could be a very significant international focus within the job,
where fluency in a foreign language is recommended.
4. International logistics managers usually do not have an extensive
knowledge of different modes of transportation.
5. Logistics managers must also supervise the work of other
logistics specialists
Task 13. Use these verbs to make up meaningful expressions.
To monitor
to allocate
to use
to deal with
to develop
to manage
to coordinate
to plan
to analyze
to improve
to work.
to require
1.
2.
………………………. the quality and quantity of goods.
………………………. the order cycle and associated information
systems.
3.
………………………. data to monitor performance and plan
improvements and demand.
4.
………………………. staff resources according to changing needs.
………………………. customers and suppliers.
5.
………………………. business by gaining new contracts.
………………………. warehouse or transport staff.
………………………. delivery timetables.
………………………. computer databases.
………………………. shifts.
6.
7.
8.
9.
10.
11.
12.
………………………. the supply network.
………………………. additional skills.
Task 14. Answer the following questions
1. What do logistics and supply chain managers organize?
…………………………………………………………………………………
2. What are typical employers of logistics and supply chain managers?
…………………………………………………………………………………
3. What skills must international logistics managers have?
…………………………………………………………………………………
20
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